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Follow My LeadWorkshop 9 – October 4: Improve Your Conflicts Management Skills
This workshop will assist the participants in understanding key elements of conflict, different conflict management styles, tools to use in difficult conversations and to explore strategies which can be implemented to de-escalate situations and resolve conflicts to help maintain a healthy work environment. There will also be a discussion on how to deal with emotions related to some common conflict scenarios and suggested actions to undertake in those scenarios.